We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • September 01, 2017

    I wanted to pass along my sincerest thank you and appreciation for making the most difficult day of my life easier. You were able to lift my spirits in honoring my amazing son, Andrew, and I did not think it would be possible. I have heard from so many that attended the beautiful service just how lovely everything was. But beyond that, it was the care and love of how Karen Reardon treated us, how effortless she made it for us and the genuine love and support from her. While my family and I are still trying to start the long road of piecing our lives together, Karen and Heritage started us off in a positive and loving direction. Thank you from me, my family and Andrew.

    Jorge Cruz
  • October 08, 2015

    To Robert: A mere traditional thank you card, no matter how well versed, could not begin to express how eternally grateful and thankful I am for all of your assistance, and I am convinced that you were hand-chosen to serve me in my time of need. Your very genuine authentic caring, kindness and compassion rendered premium service far beyond dollars and cents. I will forever be thankful for your shining light, and your very special kindred spirit. Thank GOD for you and the entire Heritage and GOD bless you and yours. Sincerely, Faye Robinson

    Faye Robinson
  • September 08, 2015

    Dear Mr. High: The family of Charles L. Register wants to thank you for your kindness and professional help with his funeral. Karen Reardon was a great help and comfort to our family. Her professional knowledge was greatly appreciated. It was a pleasure meeting you and your staff. Everyone worked to make this transition run smoothly and with dignity. The gentlemen who picked up Charlie (in our home) were so kind and professional. They took him out with dignity. Thank you for your entire staff's caring and gracious spirit and again, thank you for everything. Sincerely, The Register Family

    The Charles Register Family
  • July 23, 2015

    The past month has been one of sadness and shock for our families as we try to deal with the passing of our dear and sweet Beth. Through this trauma we were grateful for the excellent service and compassion shown to us by your staff. In particular we want to express our heartfelt appreciation for Karen Reardon. Her understanding of our grief and needs was an incredible support to us. She provided us with gentle and realistic guidance as we made all the choices that needed to be made. Her insight and skill were so helpful. Most of all her genuine caring and support provided us solace and trust. she shared much more with us than excellent service and professional advice. She listened to our thoughts, gave suggestions and most of all made us feel like she respected and knew our Beth. We will always be grateful. She is a blessing and represents Heritage well!

    The Edes and Pellin Families
  • February 02, 2015

    "Karen was my first contact when my father passed in Jan 2014. My sister reached out to the cemetery to inquire about procedures and details in the couple of months prior to his passing. Karen was not only helpful, she was very professional and attentive to our family's needs at the time, but after dad's passing, when my siblings and I decided to pre-plan our own personal arrangements, Karen has continued to be the "go to" person for our entire family. She's shown compassion in dealing with the family, detailed, knowledgeable and attentive to questions. She has helped immensely in making the pre-planning details easy to manuever and I feel very comfortable in offering a recommendation for Karen."

    Linda Hale
  • December 16, 2014

    Karen: Laura and I wanted to thank you for the heartwarming care you took with us this afternoon. We've been through a lot of situations in our lives, but losing my mother has been one of the hardest. Today, Karen, you helped to soften this difficult time. Your professional caring attitude took us by the hand and said it was going to be ok....and it was. I'm sure we will look back, at some point, and say Karen Reardon helped us to say goodbye to mom with respect, dignity and lots of love. HUGS, Colleen Vandermark and Laura Messina

    Colleen Vandermark and Laura Messina
  • November 14, 2014

    Harris, Robert and Shawn: We are overwhelmed and grateful to you for making the passing and funeral for my mother so much easier. You each have God given talents and use them well. Sincerely, Nora Turk

    Nora Turk
  • October 20, 2014

    It took a lot of looking around to find that special place for my Momma to be laid to rest. We looked and there were nice places but it wasn't until I walked into Heritage that "IT" hit me. This was it, this was the place. Planning a service for your Momma at 31 years old is probably the hardest thing I could ever imagine doing. My Momma was my whole entire world. My heart. I didn't know how I would even begin. From the moment I walked in the door and met Karen I just felt this presence of love. I didn't for one second feel it was a business trying to run, it felt like a family, taking my family into their home and helping every step of the way. I wanted perfection for my Momma's service, because it was the last gift that I could give to my perfect Momma. Everyone was so amazing. People who I didn't even deal with on a regular basis through the process. I can remember their compassion. I remember coming in the afternoon of the service and Robert just walked up and hugged me. It was exactly what I needed at that moment. Just someone to make me feel that everything was alright. I remember Shawn being there and being so very kind and helpful. I know there were many more people who were there helping every step of the way and I wish that I could remember everyone who was there helping. But to everyone involved from beginning to end I just want to give my most heartfelt thank you. Each and everyone of you have made the last gift I could give to my Momma something beautiful and amazing. You have no idea what that has meant to me. You are all special people beyond words that I can express. And thank you for taking my family and me into your home and giving my Momma this one last precious gift.

    Eric Strube
  • May 01, 2014

    Dear Karen: Just wanted to thank you and to tell you how we appreciated your help. Your selections for the pastor (Chris Baucom) just great! Everyone was impressed with the food. Mellorinas Catering did a great job. You are wonderful person! I hope you are around when I die to help my children. Please give my thanks to all who helped.

    Rachel Yancey
  • May 01, 2014

    Robin, seeing you again reminded me of the compassion and comfort you offered me during the process of making arrangements and the actual day of the funeral. I didn't take the time to thank you for all you did for me and my sister's memory back in September when she passed away. I would not have been able to handle it without you. I have never had to do anything like that before and I am so glad you were there to help me through it. The service was beautiful and I know was everything my sister wanted. Thank you so much for being there for me. You are definitely a huge asset to Heritage Funeral Home! Sincerely, Betty

  • May 05, 2014

    Dear Heritage Funeral Staff, what can I say except you are so perfect. You made me feel at home, at ease and you took care of us. We appreciate you so much. You made my sister so proud and went beyond the call of duty. We love all of you! Thanks! Sarah

  • May 02, 2013

    2013: Dear Robin, I would like to thank you for all of your hard work as the Team Captain for Heritage Funeral Home team. It has been a pleasure to work with you this year and I would like to personally invite you to return to our Relay for Life of Union County event in 2014. Thank you! Kim (American Cancer Society)

    Kim (American Cancer Society)
  • March 14, 2014


    C Winchester
  • March 13, 2014

    Mr. High, I recently lost my father and had no idea where or whom to go to. Your company came highly recommended. I wanted to let you know that Shawn Woody and the team at the Matthews facility were remarkable. Shawn went out of his way to help me and my family have the most wonderful celebration of my fathers life that we could ever imagine, including arranging the Marine Honor Guard for my dad which was so wonderful and moving. Shawn was truly hands on, handled every detail and made a very hard time for all of us a little bit easier to handle. My highest compliments to Shawn and the others who worked with us. Thank you for your time. Dawn C

    Dawn C
  • May 07, 2013

    5/7/2013 Karen and Robert at the Weddington/Matthews Location took care of my Father's funeral. This funeral had great complexity due to coordinating with the national cemetery service in Fort Jackson, SC, and a very large and busy church in the Matthews area. I can say candidly that the team at Heritage Weddington take thier jobs VERY seriously, and went to great lengths to secure the proper military honors ceremony for my father at Fort Jackson. We had a series of issues with the National Cemetery Service, none of which were the fault of Heritage, yet the team at Heritage stepped in, and "owned the problem" just like you want any service provider to do (yet they rarely do), exhibiting true grace under pressure to mop up the mess that others created. They spent DAYS making phone calls on our behalf to countless organizations and individuals to get things orginally organized, then when the system broke, fixed, and reorganized. The people at Heritage have a friend in me, and I can't convey my gratitude enough for how tirelessly they worked to make sure the funeral and burial and other arrangements were perfect. They are compassionate, empathetic, meticulous, punctual, and accountable, exactly what you need when you knocked down and on your knees, and in my case, thousands of miles from the deceased. I highly recommend Karen and the team at Heritage to anyone in need of a turnkey solution in their time of greatest need

    Matt Raubacher
  • March 11, 2013

    Karen, Thanks for being the kind of person who makes such a big difference. I wanted to thank you for all your help, compassion and guidance you provided to my mom and my family during our recent loss of our father/husband, William Klimczak. It made this difficult time much easier. I can't sing your praises enough. Thanks again! Cindy Hamilton

    Cindy Hamilton
  • June 01, 2013

    My wife - Margaret "Peggy" Petruso - was admitted to the hospital on May 5. The following week, we learned that she had cancer. She passed away on the evening of May 16 at Levine & Dickson Hospice House at Southminister. Her funeral arrangements were handled by Heritage in Matthews and she now rests at peace in the columbarium in the Garden of St. Matthew at Forest Lawn East. I am writing on behalf of Peggy, our children Jon and Ann, our family, and myself to commend and thank your staff for the excellent care they provided Peggy and our family in handling her funeral arrangements. Karen Reardon initially helped make the arrangements, and Robert Murphy made additional arrangements, met us at Levine & Dickson Hospice House at Southminster, and directed the interment in the columbarium. We are very grateful for their professionalism, guidance, and compassion. We are especially grateful to Mr. Murphy for being so patient and accommodating in responding to our particular needs and many questions. We are also very pleased with the location of the columbarium and the peaceful, park-like setting of the cemetery. We know that Peggy rests comfortably. Thank you for the compassionate service you and your staff provide. Sincerely, Santo "SandY' J. Petruso and the Petruso Family.

    Santo "Sandy" J. Petruso and the Petruso Family